Welcome to iLitt. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, leave a review, or interact with our services.
Our website address is:
By using our website, you agree to the practices described in this Privacy Policy.
1. Who we are
iLitt is an online store offering DIY lamp kits, lighting products, and related interior products designed and made in Pakistan.
For privacy-related questions, you can contact us at:
Email: info@ilitt.co
Business name: iLitt
Website: https://ilitt.co
Location: Pakistan
2. What personal information we collect
When you visit or use our website, we may collect the following information:
Information you provide directly
We may collect information when you:
- Place an order
- Fill out the checkout form
- Create an account
- Contact us through a form, email, WhatsApp, or social media
- Leave a product review
- Subscribe to updates or announcements
- Request support, warranty help, or order information
This information may include:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order details
- Payment method selected
- Product preferences
- Review content
- Any messages or attachments you send us
Information collected automatically
When you browse our website, we may automatically collect limited technical information such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on the site
- Referring website or campaign
- Cookies and similar tracking data
Very glamorous stuff. The internet’s idea of small talk is apparently browser metadata.
3. How we use your information
We use your information to:
- Process and deliver your orders
- Confirm payments
- Provide customer support
- Send order updates and shipping information
- Handle returns, refunds, exchanges, or warranty claims
- Improve our website and product experience
- Prevent fraud, spam, and misuse
- Respond to your questions or requests
- Send marketing updates, only where allowed or where you have opted in
- Measure website performance and advertising effectiveness
- Comply with legal, tax, accounting, and security requirements
4. Orders and checkout information
When you place an order through iLitt, we collect the information needed to process and deliver that order. This may include your name, phone number, email address, billing address, shipping address, selected products, order notes, and payment method.
We keep order information for recordkeeping, customer support, warranty, tax, accounting, and legal purposes.
5. Payments
We may offer payment methods such as bank transfer, cash on delivery, card payments, or third-party payment gateways.
If you choose a third-party payment provider, some of your order and billing information may be shared with that provider so they can process or verify the payment.
We do not intentionally store your full card details on our website. If card payments are available, card details are usually handled by the payment gateway, not directly by iLitt.
For bank transfer orders, we may use your order information to verify payment and match your payment with your purchase.
6. Shipping and delivery
To deliver your order, we may share necessary information with courier, logistics, or delivery partners. This may include:
- Name
- Phone number
- Shipping address
- Order reference
- Delivery instructions
We only share what is reasonably needed to complete delivery. Sadly, couriers do need addresses. Teleportation remains underfunded.
7. Product reviews and comments
If you leave a product review or comment on our website, we may collect the information shown in the review/comment form, your IP address, and browser user agent to help detect spam.
If reviews are publicly displayed, your name, rating, review text, and any approved uploaded media may be visible to other visitors.
Please avoid uploading images that contain private information or embedded location data.
8. Media uploads
If you upload images to the website, such as product review photos, you should avoid uploading images with embedded location data, including EXIF GPS data.
Visitors may be able to download publicly visible images from the website and extract embedded data from them.
9. Contact forms, email, and WhatsApp
When you contact us through a form, email, WhatsApp, Instagram, Facebook, or another communication channel, we may keep your message and contact details so we can respond and provide support.
Please avoid sending sensitive personal information unless it is necessary for your request.
10. Cookies
Our website uses cookies and similar technologies to make the website work properly and improve your experience.
Cookies may be used for:
- Keeping items in your cart
- Remembering checkout/session information
- Saving login details if accounts are enabled
- Preventing spam
- Measuring website performance
- Understanding how visitors use the site
- Supporting advertising or remarketing, if enabled
Some cookies are essential for the website to function. Others may come from third-party tools such as analytics, advertising platforms, embedded videos, or social media features.
You can manage or block cookies through your browser settings. Blocking some cookies may affect cart, checkout, login, or site functionality.
11. Analytics and advertising
We may use analytics and advertising tools to understand how visitors find and use our website. These tools may collect information such as page views, clicks, device type, browser type, approximate location, and referral source.
If we use tools such as Google Analytics, Meta Pixel, TikTok Pixel, PixelYourSite, or similar services, they may use cookies or tracking technologies to measure performance and improve ads.
You can usually manage advertising preferences through your browser, device settings, or the relevant platform’s privacy settings.
12. Embedded content from other websites
Pages on this website may include embedded content such as videos, images, social media posts, maps, or articles.
Embedded content from other websites behaves as if you visited that external website directly. These websites may collect data about you, use cookies, add third-party tracking, and monitor your interaction with the embedded content.
This may include platforms such as YouTube, Instagram, Facebook, TikTok, Google Maps, or other services.
13. Who we share your data with
We do not sell your personal information.
We may share necessary information with trusted third parties who help us operate our business, including:
- Payment processors
- Courier and delivery companies
- Hosting providers
- Website security tools
- Email or SMS service providers
- Analytics and advertising platforms
- Customer support tools
- Accountants, legal advisors, or tax authorities where required
- Spam detection or fraud prevention services
We only share information where needed to operate the website, complete your order, provide support, improve our services, or meet legal obligations.
14. How long we retain your data
We keep personal information only as long as reasonably necessary for the purpose it was collected.
Typical retention periods may include:
- Order records: retained for tax, accounting, warranty, support, and legal purposes
- Account information: retained while your account remains active
- Reviews/comments: retained unless removed or requested for deletion
- Contact messages: retained as long as needed for support and recordkeeping
- Analytics data: retained according to the settings of the analytics provider
- Marketing data: retained until you unsubscribe or request removal
We may retain some information longer where required for legal, tax, fraud prevention, dispute resolution, or security purposes.
15. Your rights over your data
Depending on applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Request a copy/export of your personal data
- Withdraw consent for marketing messages
- Object to certain uses of your data
- Ask how your information is being used
To make a privacy request, contact us at:
[your email address]
We may need to verify your identity before processing certain requests. Because apparently deleting data for the wrong person would be frowned upon.
16. Marketing communications
If you subscribe to updates, promotions, or launch announcements, we may send you marketing messages by email, SMS, WhatsApp, or other channels you provided.
You can unsubscribe or request removal at any time.
Transactional messages, such as order confirmations, delivery updates, payment instructions, and support replies, are not marketing messages and may still be sent when needed.
17. Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.
These steps may include secure hosting, SSL encryption, access controls, software updates, spam protection, and security monitoring.
However, no website or online system is completely secure. Please use strong passwords and avoid sharing sensitive information unnecessarily.
18. Children’s privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so we can review and remove it where appropriate.
19. Links to other websites
Our website may contain links to third-party websites, social media pages, payment platforms, courier tracking pages, or embedded services.
We are not responsible for the privacy practices, security, or content of external websites. Please review their privacy policies before sharing information with them.
20. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, tools, legal requirements, or business practices.
The updated version will be posted on this page with a revised “Last updated” date.
21. Contact us
For privacy questions, data requests, or concerns, contact us at:
Email: info@ilitt.co
Website: https://ilitt.co
Business: iLitt
Location: Pakistan