At iLitt, we want you to receive your DIY lamp kit in the same quality and condition we intended. If something is wrong with your order, we will do our best to resolve it fairly.
This Refund & Returns Policy explains when a product may be eligible for a refund, exchange, or return.
1. Return and exchange window
You must contact us within 7 days of receiving your order if you want to request a return, refund, or exchange.
Requests made after 7 days of delivery may not be accepted.
To start a request, please contact us at:
Email: [your email address]
Order Number: [Customer should provide order number]
2. Eligibility for return, refund, or exchange
To be eligible for a return, refund, or exchange, the product must meet all of the following conditions:
- The request is made within 7 days of receiving the order
- The item is unused or in its original condition
- The item has not been broken, damaged, altered, misused, or mishandled by the buyer
- The item is returned in its original quality
- The complete DIY kit, parts, accessories, and packaging are included
- The original iLitt kit box is returned in acceptable condition
- Proof of purchase or order confirmation is provided
If the product is returned incomplete, damaged by the buyer, used improperly, missing parts, or not in its original packaging, we may reject the return or offer only a partial solution where appropriate.
3. Damaged, defective, or incorrect items
If you receive a damaged, defective, missing, or incorrect item, please contact us within 7 days of delivery.
We may ask you to provide:
- Your order number
- Photos or videos of the product
- Photos of the packaging/kit box
- A clear description of the issue
Once reviewed, we may offer one of the following:
- Replacement of the defective or incorrect part
- Exchange of the product
- Refund, where applicable
- Another reasonable solution based on the issue
Please do not return the product without contacting us first. We need to review the request before approving a return or exchange. Yes, the bureaucracy goblin must be fed.
4. Buyer-caused damage
We do not offer refunds or exchanges for products that are damaged due to:
- Mishandling
- Incorrect assembly
- Improper use
- Accidental breakage
- Water, heat, or environmental damage
- Modification or alteration of the product
- Damage after delivery caused by the buyer or a third party
iLitt DIY kits require careful handling during assembly. Please follow the provided instructions to avoid damage.
5. Non-returnable items
The following items are not eligible for return or refund:
- Items damaged by the buyer
- Items used, altered, or assembled incorrectly
- Items missing parts, accessories, or packaging
- Items returned without the original kit box
- Items returned after the 7-day request period
- Custom, personalized, or made-to-order items, if applicable
- Gift cards or digital items, if applicable
6. Proof of purchase
To complete your return, refund, or exchange request, we require proof of purchase.
This may include:
- Order number
- Order confirmation email
- Payment receipt
- Screenshot of payment confirmation, if paid by bank transfer
7. Return approval process
Once you contact us, we will review your request.
If your return is approved, we will guide you on how and where to send the product. Returned items must be packed safely to avoid damage during return shipping.
Once we receive the returned product, we will inspect it and notify you whether your refund or exchange has been approved or rejected.
8. Refunds
If your refund is approved, the refund will be processed through an appropriate payment method.
Refund timing may depend on:
- Your bank
- Payment method
- Payment gateway, if applicable
- Internal verification
If you paid through bank transfer, we may request your account details to process the refund.
Shipping charges, delivery charges, transaction charges, or payment processing fees may be non-refundable unless the issue was caused by our error.
9. Late or missing refunds
If your refund has been approved but you have not received it yet:
First, check your bank account again.
Then contact your bank or payment provider, as processing times may vary.
If you have done this and still have not received your refund, contact us at:
Email: info@ilitt.co
10. Exchanges
We may offer an exchange if:
- The item is defective
- The wrong item was delivered
- A part is missing
- The issue is verified and approved by iLitt
Exchanges are subject to stock availability.
If the same product or part is unavailable, we may offer a suitable replacement, store credit, or refund where applicable.
11. Sale or discounted items
Sale, discounted, promotional, or special offer items may only be refunded or exchanged if they are defective, incorrect, or damaged before delivery.
Change-of-mind returns for sale or discounted items may not be accepted.
12. Return shipping
Unless the issue was caused by iLitt, the customer may be responsible for return shipping costs.
If the return is due to our error, such as a wrong item, missing part, or verified defect, we may cover or reimburse reasonable return shipping costs after review.
Please use a reliable and trackable delivery service when returning products. We are not responsible for returned items lost or damaged during return shipping.
13. Original packaging and kit box
Returned products must include the original iLitt kit box, packaging, parts, and accessories.
If the kit box is missing, badly damaged, or incomplete, the return may be rejected or the refund amount may be reduced.
The box matters because this is a DIY kit, not a loose collection of mysterious wooden bits wandering through the postal system.
14. Cancellations
If you want to cancel an order, contact us as soon as possible.
If the order has not yet been processed or shipped, we may cancel it and process a refund where applicable.
If the order has already been shipped, it may need to be handled under our return process.
15. Contact us
For questions related to refunds, returns, exchanges, or damaged items, contact us at:
Email: info@ilitt.co
Website: https://ilitt.co
Business: iLitt
Location: Pakistan